Human beings or speaking machines ?

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Each one of us has had this experience of when phoning to get a service, stumbling upon an answer machine. After pressing many buttons, finally we get through to a human being at the other end of the line. Yet, the other human being has also a list of answers and instead of trying to be of service, many times is unable to help.
Despite the sophisticated media today – that always helps in the small tasks – I believe we are loosing somehow this human warmth in our relations.
Acoording to you: how did we loose this human contact? Also, how this new type of relation will affect our future?